PAYMENT
How do I pay?
Payment to be made during checkout with final amount shown – instructions on payment will be available on the Checkout Page as well.
You can top-up your wallet for ease of transaction.
ACCOUNT
Do I need to create an account and sign in to order?
Yes. To order items, you have to ‘sign in’ into your user account. If you don’t have an existing account, you can register with a few easy steps. You can also use your existing Facebook account credentials to ‘sign up’ with us
Is registration free?
Yes, there are no charges for registering with us. We made it simple for you to register with us for ease of your next purchase!
STORE
Does Panjang Kee have a physical store that I can visit?
No, we operate out of a warehouse in Shah Alam. We do not have a physical outlet as we are an online home delivery service.
ORDER
How to Order?
Browse through our range of offerings by using the links at the top of the page. Or use the search bar on the top-right of the page. Click on ‘Add to cart’ under the desired item(s) and select the quantity.
When you’re done, click ‘Check Out’. View and edit the items in your cart. Confirm and pay.
Enter your address and click on ‘Next’. This will take you to the Delivery Scheduler. Select the date(s) for delivery and click on ‘Next’.
Enter payment information on the next screen and promotional codes, if you have any.
Is there a minimum order value? How does it affect the delivery fee?
There is no minimum value. The delivery fee of RM10 is charged to cover the delivery partner costs and it is shown in your cart before check-out. We will absorb the RM10 delivery fee if our customers are spending above RM200.
What is the cut-off time to amend order?
You can cancel an order within a 24 hour notice. If you wish to add on anything to your order do check with us ASAP on our LiveChat or contact us directly via WhatsApp – please ensure you are still within a 2 days notice, we will try our best to accommodate.
What if an item is missing in my delivery but I was still charged?
We hope this never happens, but we’ll make sure to sort it out. If there’s something missing from your order, please contact us as soon as possible so we can sort it out with you.
We will;
- Check to make sure it’s not still with the delivery driver
- Check if it’s out of stock but was not automatically refunded
- Refund you for the item
- Deliver the item together with your next order
Return and Refund policy
Inspection of Goods Upon Delivery
You are advised to check, inspect and examine your items upon delivery. Our rider will assist you in this process. You are entitled to reject items that you deem unacceptable by giving reason to our rider at the time of delivery. Our customer service personnel will then be in touch with you for further communication. Panjang Kee Chicken reserve the rights to approve or disapprove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon approval from Panjang Kee Chicken management, net of discount. The refund will only be processed after the rejected items have successfully been collected by Panjang Kee Chicken.
If you are dissatisfied with the items delivered or are unable to receive the items you ordered, we will not proceed with a redelivery of your desired items or aid you in exchanging your items free of charge. In such cases, you may proceed with making a separate order that includes your desired items.
Rejection of Goods After Delivery
In the unlikely event that after completion of delivery, you find products that are deemed unacceptable by you, you have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our customer service within three (3) days from the date of Delivery. Any request for refund made after three (3) days shall be invalid and shall not be processed by Panjang Kee Chicken. If your refund request is approved, we shall notify you on the date and time that our rider will collect the rejected items from you without any charges. The refund will only be processed after the rejected items have successfully been collected by Panjang Kee Chicken.
We reserve the rights to request from you proof of damaged, substandard or missing Goods (photograph). All proof must also be provided to us within three (3) days from the date of Delivery for refunds to be considered. Refunds will be made at our sole discretion and will only be processed upon our review and successful verification of proof and/or collection of the item(s) from you by our rider. We will provide status update on the refund to you via email as soon as practical.