FAQ

PAYMENT

How do I pay?

Payment to be made during checkout with final amount shown – instructions on payment will be available on the Checkout Page as well.

You can top-up your wallet for ease of transaction.

 

ACCOUNT

 Do I need to create an account and sign in to order? 

Yes. To order items, you have to ‘sign in’ into your user account. If you don’t have an existing account, you can register with a few easy steps. You can also use your existing Facebook account credentials to ‘sign up’ with us

 

Is registration free?

Yes, there are no charges for registering with us. We made it simple for you to register with us for ease of your next purchase!

 

 

STORE

Does Panjang Kee have a physical store that I can visit?
No, we operate out of a warehouse in Shah Alam. We do not have a physical outlet as we are an online home delivery service. 

 

ORDER

How to Order?

Browse through our range of offerings by using the links at the top of the page. Or use the search bar on the top-right of the page. Click on ‘Add to cart’ under the desired item(s) and select the quantity.

When you’re done, click ‘Check Out’. View and edit the items in your cart. Confirm and pay.

Enter your address and click on ‘Next’. This will take you to the Delivery Scheduler. Select the date(s) for delivery and click on ‘Next’.

Enter payment information on the next screen and promotional codes, if you have any.

 

 Is there a minimum order value? How does it affect the delivery fee?

There is no minimum value. The delivery fee of RM10 is charged to cover the delivery partner costs and it is shown in your cart before check-out. We will absorb the RM10 delivery fee if our customers are spending above RM200.

 

What is the cut-off time to amend order?

You can cancel an order within a 24 hour notice. If you wish to add on anything to your order do check with us ASAP on our LiveChat or contact us directly via WhatsApp – please ensure you are still within a 2 days notice, we will try our best to accommodate.

 

What if an item is missing in my delivery but I was still charged?

We hope this never happens, but we’ll make sure to sort it out. If there’s something missing from your order, please contact us as soon as possible so we can sort it out with you.

We will;

  • Check to make sure it’s not still with the delivery driver
  • Check if it’s out of stock but was not automatically refunded
  • Refund you for the item
  • Deliver the item together with your next order